Privacy Policy lbc22
lbc22 is committed to protecting the personal information of every player who uses our platform. This policy explains in detail how we collect, process, store and protect your data, as well as the rights you hold over that information.
Our Data Protection Principles
Six core pillars that shape how lbc22 manages player privacy and information security.
High Data Security
All personal information you provide to lbc22 is protected using 256-bit SSL encryption technology. Your data is stored on secure servers with strict multi-layer access controls — only authorised staff are able to access it.
No Data Selling
lbc22 does not sell, rent or trade player personal information to any third party for marketing purposes. Your data belongs to you — we only use it to operate your account and improve the platform's services.
Control in the Player's Hands
You have the right to access, correct or request deletion of your personal information at any time. We provide dedicated 24/7 support channels to handle data-related requests promptly and transparently.
Purpose-Driven Collection
lbc22 only collects information that is genuinely needed to deliver the service. Every piece of data requested has a clear purpose — account verification, payment processing or customer support — and nothing beyond that.
Controlled Data Deletion
When an account is closed or upon a player's request, lbc22 will delete or anonymise personal data in accordance with established procedures, unless retention is required for legal compliance or licensing regulation reasons.
Prompt Notification of Changes
Should any material changes be made to this Privacy Policy, lbc22 will notify players via in-platform notifications and their registered email. We encourage players to review this policy regularly to stay informed.
This Privacy Policy takes effect from 1 January 2026. By continuing to use the lbc22 platform after that date, you are deemed to have read and agreed to all terms contained herein.
Introduction
lbc22 (hereinafter referred to as "we", "the platform" or "lbc22") is an online betting platform operating under international licensing. We provide slots, live casino, sports betting and crash game services to eligible players in Malaysia.
This Privacy Policy describes our practices regarding the collection, use, disclosure and protection of personal information provided by users of the lbc22 platform. It applies to all registered players, website visitors and any party who interacts with our services through any channel.
The lbc22 platform is for players aged 21 and above only. We do not knowingly collect or process personal information of individuals below that age. Should we find that such data has been collected unintentionally, it will be deleted immediately.
By registering an account or using any part of the lbc22 platform, you confirm that you have read and understood this Privacy Policy, and agree to be bound by the terms stated herein.
Information Collected
lbc22 collects various categories of information to operate the platform efficiently, meet licensing requirements and provide a good user experience. These categories are as follows:
2.1 Personal Identification Information
- Full name as stated on your MyKad or valid identification document
- Identification card number (MyKad) or passport number
- Date of birth (for age verification — minimum 21 years)
- Current residential address
- Registered mobile phone number
- Active email address
2.2 Financial and Payment Information
- E-wallet account details (Touch 'n Go eWallet, DuitNow)
- Online banking information used via FPX
- Crypto wallet address for USDT, BTC or ETH transactions
- Deposit and withdrawal transaction history within the platform
2.3 Platform Usage Information
- Login and logout records, including dates and times
- IP address and device information used
- Game history, bets placed and activity within the platform
- Interactions with customer support via live chat and email
- Feedback, complaints or requests submitted to us
2.4 Technical Information
- Browser type and device operating system version
- Cookie data and session identifiers
- Network information and internet service provider (ISP)
- General geolocation data based on IP address
How Information Is Used
Personal information collected by lbc22 is used solely for legitimate and stated purposes. We do not use your data for purposes beyond the scope described here without obtaining your consent first.
- Identity and age verification: Ensuring every player meets the minimum age requirement of 21 years and verifying their identity in accordance with international licensing requirements.
- Account management: Processing registrations, managing login information, and enabling players to access all functions of the lbc22 platform without issue.
- Financial transaction processing: Handling deposits, withdrawals and bonus payments accurately and securely through supported payment methods.
- Fraud prevention and security: Detecting and investigating suspicious activity, protecting player accounts and maintaining platform integrity.
- Customer service: Providing effective support via live chat and email in Bahasa Melayu and English, including resolving enquiries and technical issues.
- Licensing compliance: Meeting the reporting and audit obligations set by the international licensing body that regulates lbc22.
- Service improvement: Analysing aggregated platform usage patterns to improve the user experience, platform speed and the range of games offered.
- Service-related communications: Sending important notifications regarding your account, policy changes or promotional information that you have agreed to receive.
Disclosure to Third Parties
lbc22 does not sell or rent player personal information to any external party for commercial purposes. However, in certain limited circumstances, we may share information with the following parties:
- Payment service providers: Payment processors handling transactions via Touch 'n Go eWallet, DuitNow, FPX and crypto networks. They receive only the information needed to complete the relevant transaction.
- Game software providers: Game studios partnering with lbc22 may receive limited game session data for technical and game integrity purposes.
- Licensing and regulatory bodies: International licensing authorities that regulate lbc22 may require access to certain records within the scope of legal compliance.
- Legal authorities: When required by law, court order or other lawful process, lbc22 will disclose the necessary information to the relevant authorities.
- Third-party identity verifiers: Independent identity verification services we use to confirm the validity of identification documents during the KYC (Know Your Customer) process.
All third parties we work with are bound by strict confidentiality agreements and are required to uphold data protection standards equivalent to our own. Data disclosure occurs only to the extent necessary for the stated purposes.
Cookies and Tracking Technologies
lbc22 uses cookies and similar tracking technologies to ensure the platform functions properly and to provide a better experience for players. The following are the types of cookies we use:
- Essential cookies: Required for basic platform functions such as login authentication, session management and security. These cookies cannot be disabled.
- Preference cookies: Store personal settings such as your language preference, display layout and game preferences.
- Analytics cookies: Collect usage data in a form that does not identify individuals specifically, used to understand traffic patterns and improve the platform.
- Security cookies: Help detect unauthorised access attempts and protect player accounts from unlawful activity.
You can manage cookie settings through your browser. Please note that disabling certain cookies may affect the functionality or performance of the lbc22 platform.
Information Security
lbc22 implements various technical and organisational security measures to protect player personal information from unauthorised access, loss, destruction or accidental disclosure:
- Data encryption during transmission using TLS/SSL (Transport Layer Security) protocols
- Data encryption in storage using industry encryption standards
- Multi-layer access controls with two-factor authentication for internal staff
- Continuous system monitoring to detect and respond to threats
- Regular security audits by independent experts
- Regular data security training for all lbc22 staff
- Clear incident response procedures in the event of a data breach
While we take reasonable precautions, no internet security system can be guaranteed to be completely flawless. We encourage players to also take protective measures such as using strong passwords and not sharing login details.
Data Storage and Transfer
lbc22 player personal information is stored on servers managed under high security standards. Data may be stored and processed outside Malaysia in line with the operational requirements of our international platform. In all cases, we ensure that protection equivalent to this policy is upheld, regardless of where data is processed.
We retain your personal information for as long as your account is active or as long as it is needed to provide our services. The data retention period is also determined by legal compliance requirements, dispute resolution, and the enforcement of our agreements.
When data is no longer needed, lbc22 will carry out secure deletion or anonymisation procedures to ensure that the information cannot be recovered or misused.
Player Rights
As an lbc22 player, you have the following rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights:
- Right of access: You have the right to request a copy of the personal information we hold about you, including how it is used.
- Right to rectification: If any of your information is inaccurate or incomplete, you have the right to request that a correction be made.
- Right to erasure: Under certain circumstances, you may request that your personal information be deleted, subject to data retention obligations related to licensing and applicable laws.
- Right to restrict processing: You may request that the processing of your data be restricted under certain circumstances, such as when the accuracy of the data is being disputed.
- Right to object: You have the right to object to the processing of your data for certain purposes, including direct marketing.
- Right to data portability: You may request a copy of your data in a machine-readable format for transfer to another service provider.
- Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the validity of processing carried out before the withdrawal.
To exercise any of the above rights, please contact the lbc22 support team via 24/7 live chat or by email at [email protected]. We will endeavour to process your request within a reasonable timeframe.
Children's Privacy
The lbc22 platform is intended solely for individuals aged 21 and above. We do not target, intentionally collect, or process personal information from individuals below the stipulated age limit.
Should we find that personal information of an underage individual has been collected without our knowledge, the following steps will be taken immediately:
- The relevant account will be suspended pending an immediate investigation
- All related personal information will be permanently deleted from our systems
- Any related financial transactions will be handled in accordance with established compliance procedures
Parents or guardians who believe their child's information may have been submitted to lbc22 without authorisation are urged to contact us immediately through the available support channels.
Policy Changes
lbc22 reserves the right to update or amend this Privacy Policy from time to time in line with changes to business operations, licensing requirements, or applicable laws.
Any material changes to this policy will be communicated to registered players via:
- A notification within the lbc22 platform that will appear when you log in
- An email to your registered email address
- An updated effective date displayed at the top of this page
Your continued use of the lbc22 platform after notification of such policy changes will be considered as your acceptance of the updated terms. If you do not agree with the changes made, you have the right to close your account and request data deletion in accordance with the procedure described in Section 8.
We encourage players to review this Privacy Policy page periodically to ensure you are always informed of how we manage your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal information, the lbc22 team is ready to assist through the following channels:
- 24/7 live chat: Available directly within the lbc22 platform — the fastest option for urgent questions
- Email: [email protected] — for written enquiries that require an official record
- Service language: Malay and English
Our team operates around the clock, 24 hours a day, 7 days a week. We take all privacy-related enquiries seriously and aim to respond in a timely manner.
Start Your Journey with lbc22
Your data is protected. Your game is secure. Join the community of Malaysian players who trust the lbc22 platform for responsible and enjoyable betting.